Returns and Refunds Policy

30-Day Satisfaction Guarantee

At Kadan, we place your satisfaction at the pinnacle of our priorities. We acknowledge that occasionally, a product may not meet your expectations. Hence, we extend a generous 30-day return policy, affording you ample time to evaluate your purchase and determine its alignment with your requirements. 

If you are returning a product after our 30-day Satisfaction Guarantee there will be a 25% restocking fee. 

Eligibility for Returns

To qualify for a return, kindly ensure that:

• The item remains in the same condition as when it was delivered.
• The item is unused and still resides within its original packaging.
• You possess a valid receipt or verifiable proof of purchase.

Initiating a Return

Commencing the return process is a straightforward endeavor. Please adhere to these steps:

1. Contact us at info@kadan.com.au to request a return.
2. Upon approval of your return request, we will furnish you with a return shipping label and comprehensive instructions regarding where and how to dispatch your package. Please be advised that items returned without prior authorization will regrettably not be accepted.

Queries or Need Assistance?

If you have inquiries or require assistance regarding your return, please do not hesitate to contact us at info@kadan.com.au. Our dedicated team stands ready to provide you with swift assistance.

Damages and Issues

While our commitment to product quality is unwavering, unforeseen issues may sporadically arise. In such instances, we kindly request that you:

• Inspect your order immediately upon delivery.
• Promptly inform us if you encounter a defect, damage, or have inadvertently received an incorrect item. This enables us to expeditiously assess the matter and implement appropriate corrective measures.

Exceptions and Non-Returnable Items

Kindly be aware that certain items are ineligible for return, including:

• Custom products, such as specialized orders or personalized items.
• Products categorized as hazardous materials, flammable liquids, or gases. If you harbor concerns or inquiries regarding the return eligibility of a particular item, we encourage you to reach out to us for further elucidation.

Sale Items and Gift Cards

It is with regret that we are unable to accept returns for sale items or gift cards, as these purchases are deemed final.

Exchanges

If you seek to exchange an item for an alternative one, the most expedient course of action is as follows:

1. Initiate a return for the item in your possession via our designated return process.
2. Upon approval of your return, execute a separate purchase for the new item you desire.

Refunds

Following the receipt and scrutiny of your return, we will promptly apprise you of the status of your refund. If your return is sanctioned, your refund will be meticulously processed through your original payment method. It is worth noting that the duration for your bank or credit card company to effectuate and reflect the refund may vary.

At Kadan, we are unwavering in our commitment to provide you with an unparalleled shopping experience, and we deeply value your trust in us. For any further queries or concerns regarding our return and refund policy, please feel free to reach out to us at info@kadan.com.au. Your satisfaction remains our foremost priority.